Privacy Policy for Onyx Bloom
Onyx Bloom ("we," "our," or "us") is dedicated to protecting the privacy of our clients and visitors to our online platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or interact with us. Your trust is paramount, and we are committed to handling your personal data with care and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant, and the Personal Data Protection Act 2012 of Singapore.
1. Information We Collect
We collect various types of information to provide and improve our landscape design and material supply services.
1.1 Personal Data You Provide Directly
This includes information you provide when you request a quote, schedule a consultation, make a purchase, subscribe to our newsletter, or otherwise communicate with us. This may include:
- Your name, postal address, email address, and telephone number.
- Details about your project requirements, preferences, and property specifications.
- Financial information for processing payments (though we do not store full payment card details ourselves; this is handled by secure third-party payment processors).
- Any other information you choose to share with us during our interactions.
1.2 Usage Data
When you visit our site, we may automatically collect certain information about your device, including your browser type, IP address, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data helps us understand how our online platform is used and how to improve its functionality.
1.3 Cookies and Tracking Technologies
Our site may use "cookies" and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us remember your preferences, analyse site traffic, and deliver more relevant content. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our site may not function properly if you disable cookies.
2. How We Use Your Information
We use the information we collect for various purposes, primarily to deliver our services and manage our business operations effectively:
- To provide our landscape design, hardscaping, material supply, water feature, stone pathway, and lighting integration services.
- To communicate with you regarding your inquiries, projects, and service requests.
- To process transactions and manage your maintenance plans.
- To improve and personalise your experience on our online platform.
- To send you marketing and promotional communications about our services, offers, and news, where you have consented to receive them.
- To analyse and monitor the usage of our site for operational and analytical purposes.
- To comply with legal obligations and protect our legal rights.
3. Disclosure of Your Information
We do not sell, trade, or rent your personal data to third parties. We may share your information in the following situations:
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our online platform, conducting our business, or providing services to you (e.g., payment processing, logistics for material delivery, IT support). These third parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our site of any such change in ownership or control of your personal data.
- With Your Consent: We may disclose your personal data for any other purpose with your consent.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. We regularly review our security procedures to consider new technologies and methods. Despite our efforts, no method of transmission over the internet or method of electronic storage is 100% secure.
5. Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as for legal, accounting, or reporting requirements). When we no longer need to process your personal data, we will either delete or anonymise it, or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.
6. Your Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data. These may include:
- The right to access the personal data we hold about you.
- The right to request correction of inaccurate or incomplete data.
- The right to request erasure of your personal data (under certain conditions).
- The right to object to the processing of your personal data.
- The right to request restriction of processing your personal data.
- The right to data portability (under certain conditions).
- The right to withdraw consent at any time, where applicable.
To exercise any of these rights, please contact us using the contact details provided below.
7. Third-Party Links
Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Onyx Bloom
75 Bukit Timah Road, #09-08, The Ascent
Singapore, Singapore, 228965
Singapore